FAQs

Is it legal for me to carry a defense accessory or tactical tool in my state?

Due to variations of open carry and self defense laws, we cannot guarantee that our products are legal to carry in your state. We recommend that you research your local and state regulations for carrying defense accessories and tactical tools. Please see our Shipping Restrictions page for more information.

Are your products safe for kids?

Our products are intended for adults 18 and older.

Do you teach self defense classes and workshops?

While we support every woman's decision to learn self defense, Keona's Defense Shop does not provide self defense classes or workshops.  At times we may partner with local instructors to offer demonstrations but we are not certified to provide technical self defense classes to the public.

How can I contact you about my order?

For fastest response, please send a DM to our Instagram Account: @keonas.defense.

You may also email our corporate office at info@shopkeona.com.  Please allow 48 hours for a response to your emails.

What is your refund policy?

We have a 21-day refund policy. Refund requests are valid within 21 calendar days after receiving your purchase. Calendar days include holidays and weekends.

To submit a request for a refund, please contact us through our corporate email at info@shopkeona.com with subject headline: REFUND REQUEST + YOUR ORDER NUMBER. Please include the reason for the refund request and a clear photo of the item.  This will help us to expedite the refund request.

Refund requests take 3-5 business days to process. Business days do not include holidays and weekends.

For a quicker response, send us a DM at our Instagram account: @keonas.defense to notify of us of your emailed refund request. A DM will not be accepted as a refund request.

Can I cancel, exchange or return my order?

Unfortunately, we are unable to process order cancellations once an item is shipped.  We do not accept returns.

If you are unhappy with your item, please contact us through our corporate email at info@shopkeona.com with subject line: REFUND OR REPLACEMENT REQUEST + YOUR ORDER NUMBER and include a clear photo of the item and the packaging within 21 calendar days of receiving your order.

We will work with you to get a replacement or a refund based on the status of your item in the photo.

For a quicker response, send us a DM at our Instagram account: @keonas.defense to notify of us of your emailed refund request. A DM will not be accepted as a replacement request.

What happens if I receive the wrong item?

please contact us through our corporate email at info@shopkeona.com with subject headline: REPLACEMENT + YOUR ORDER NUMBER with a clear photo of the item and the packaging within 21 calendar days of receiving your order.  We will ship you the correct items in your order  within our current processing times.

For a quicker response, send us a DM at our Instagram account: @keonas.defense to notify of us of your emailed refund request. A DM will not be accepted as a replacement request.

Why do you request a photo of the item and the packaging?

We want to increase our customer experience! If our products are not delivered to you in quality condition, we will make adjustments for continual improvement. Your shopping experience is valuable to us.  We appreciate your feedback! 

Please contact us for additional questions about our shop.